The internal and external customer nomenclature has existed for decades. The external customers don’t work for your company; they’re the folks who pay for a new install or a repair. The internal ...

Get the latest federal technology news delivered to your inbox. When the reality of COVID-19 began to sink in, it felt like everyone was flooding inboxes with messages of “here’s our plan” or “we’re ...

If you’re interested in building an internal customer service initiative, here’s how to undertake this on your own, based directly on what I’ve found works for me. (I’m a customer service consultant, ...

Customer management in Jira Service Management sits at the intersection of usability and control. Ignoring it leads to ...

Opinions expressed by Entrepreneur contributors are their own. Are you gearing up to launch an internal customer service initiative? Well, you’ve come to the right place. I’m happy to equip you with ...

These early decisions affect everything from efficiency and culture to employee confidence, making future scaling far easier.

ONE BIG FAMILY: Barron Heating & Air Conditioning in Ferndale, Washington, began 46 years ago. It now supports 143 employees, 81 of whom are service technicians and installers. January 14, 2019 From ...

Most of us at some point in our careers envision what it would be like to be a chief officer or even a fire chief–a big office, a leather chair, gold bugles and the glitz and glamour of being the fire ...

Every organization has its own culture. Almost everything that affects an organization's ability to compete and respond successfully to changes in the external environment – ultimately, the ...